Support
We read every message. Email us and we will reply as soon as we can, usually within a few business days.
Contact
Please include your iPhone model, iOS version, the app version (Settings in the app), and a short description of what happened. Please do not email us your child's records or any health details; we do not need them to help you.
Frequently asked questions
Where is my data stored?
On your iPhone. If you turn on iCloud sync in the app's settings, records are also stored in your own private iCloud account. We cannot see them.
Can you recover my data if I delete the app or lose my phone?
We do not have access to your data, so we cannot recover it. If iCloud sync was on, or you have an iCloud/device backup, you can restore from that. You can also export your records from the app's settings at any time.
How do I export or delete my data?
In the app, open Settings. You can export your records as a file, or delete all data. Deleting is permanent. If iCloud sync is on, the deletion is synced to iCloud too.
Medication reminders did not arrive.
Reminders are local notifications from your phone. They can be missed if notifications are off, Focus or Do Not Disturb is on, the phone is powered off, or the app has not been opened for about two weeks. Please treat reminders as a helper only, and rely on your own records and your doctor's instructions.
Is this app medical advice?
No. It helps you keep notes and prepare for visits. It does not diagnose, assess symptoms, or recommend treatment. Always follow your child's doctor.